Complaints Policy

07860 555 308

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

 

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

 

As soon as possible after completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07860 555 308 or email at  info@kingsplumbing.co.uk

 

We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

 

Where we are unable to resolve your complaint using our own procedure, as a Which? Trusted trader, we use Ombudsman Services Ltd for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117981292

 

Kings Plumbing & Heating

7 Kings Grove, Maidenhead, Berkshire, SL6 4DA

t: 01628 639649    m: 07860 555 308    e: info@kingsplumbing.co.uk

Company No 04553090   Registered in the UK

 

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